a0999's Commitment to Responsible Gaming
a0999 believes entertainment should be enjoyable, not stressful. We are committed to protecting every player — from the 21+ age limit to self-exclusion and deposit limits.
What is Responsible Gaming and Why Does It Matter?
Online gaming is an enjoyable form of entertainment. But when gaming goes out of control, it can have a negative impact on family life, finances, and mental health. a0999 always wants our players to see gaming as entertainment — not as a source of income or a way to manage emotions.
Responsible gaming means staying consciously in control of your time and money, and seeking help when needed. On the a0999 platform, we have tools and measures in place to help you stay in control of your gaming experience at all times.
Remember — gaming depends on chance. The outcome of every bet is uncertain. So never play with money you need for essential expenses. Only use an amount that, if lost, will not harm your life in any way.
21+ Age Requirement
a0999 is only for adults aged 21 and above. Keeping minors protected from gaming is one of our highest priorities.
- Age verification is mandatory at registration.
- Proof of age documents may be requested at any time.
- Opening an account on behalf of a minor is strictly prohibited.
- Use password protection on your personal devices to prevent minors from gaining access.
- We reserve the right to suspend an account if there is any suspicion of underage use.
Our Protection Tools
a0999 provides a number of effective tools for player safety. You can use these tools to ensure responsible gaming.
Set Deposit Limits
Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit takes 7 days to apply, but decreasing one happens right away.
Time-Out Feature
If you feel you need a break, choose the time-out option. Your account can be temporarily suspended for anywhere from 24 hours to 6 weeks. You will not be able to log in during this period.
Self-Exclusion
If you feel gaming is becoming a problem, use the self-exclusion option to close your account for an extended period. It is not possible to reactivate your account while self-exclusion is active.
Session Time Limit
Set a maximum duration for a continuous gaming session. When the set time is up, an automatic notification will be sent and the session will end, so you can take a break.
Gaming History Review
View your complete gaming history, win and loss records, and transaction details at any time. Understanding your own patterns is the first step toward responsible gaming.
24/7 Support
Our Bengali live chat support is always ready to help with any gaming concerns or issues. Access live chat after logging in or email us at [email protected].
How to Self-Exclude?
Log In to Your Account
First, log in to your a0999 account and go to the "Account Settings" menu.
Responsible Gaming Section
Inside Settings, find and click on the "Responsible Gaming" section.
Choose an Option
Choose the option that suits your needs — time-out, deposit limit, or self-exclusion — and set the duration.
Confirm
Confirm your decision. If needed, get help from the support team via live chat or email.
Recognise the Warning Signs
If the following signs appear, it should be taken as an indication that gaming is becoming a problem. Be honest with yourself and seek help if needed.
- Spending more money on gaming than your budget allows.
- Playing more to try to recover money you have lost.
- Feeling unable to stop gaming.
- Neglecting family or work because of gaming.
- Gaming with borrowed or loaned money.
- Lying to family or friends about your gaming.
- Feeling restless or irritable when not gaming.
Responsible Gaming Guidelines
Following these guidelines will keep gaming enjoyable at all times.
- Play within a pre-set budget.
- Never think of gaming as a way to earn money.
- Do not play continuously beyond your set time limit.
- Avoid gaming under the influence of alcohol or other substances.
- Do not use gaming as a way to escape stress or frustration.
- Stay calm after a loss and take a break.
- Review your gaming history regularly.
Deposit and Withdrawal Information
Know a0999's transaction limits for responsible budget management.
| Item | Details | Method |
|---|---|---|
| Minimum Deposit | ৳200 (per method) | bKash, Nagad, Rocket, Bank Transfer |
| Minimum Withdrawal | ৳1,000 | bKash, Nagad, Rocket, Bank Transfer |
| Withdrawal Time | Within 30 minutes to 3 hours | All methods |
| Set Deposit Limits | Daily / Weekly / Monthly — from Account Settings | All methods |
Never use money set aside for essential expenses (rent, food, your child's education) for gaming. Always game from a separate entertainment budget.
Responsible Gaming FAQ
Contact Us for Help
a0999 Support Team
If gaming is starting to feel like a problem, you do not have to carry it alone. Our support team is here for you seven days a week, twenty-four hours a day.
Available 24/7. Start a chat after logging in.
[email protected]
All your communications are kept completely confidential. Asking for help is an act of courage.